HIPAA Compliance, PHI Protection, and Business Associate Agreement

At Ivy Insights Behavioral Health Billing, we are committed to protecting your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Before beginning any work, we will provide and execute a Business Associate Agreement (BAA) as part of the contracting process. This agreement outlines our responsibilities to safeguard PHI and maintain confidentiality.

No PHI will be exchanged, accessed, or discussed without a signed BAA in place. We utilize secure systems and processes to ensure your information is handled with the highest standards of privacy and security.

If you have any questions about our HIPAA compliance or data protection practices, please contact us.

Privacy Policy

Effective Date: 6/8/2025

At Ivy Insights Behavioral Health Billing (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

Information We Collect

We collect only the personal information necessary to provide our billing services and communicate with you, such as your name, contact information, and any details you voluntarily provide when scheduling or corresponding with us.

How We Use Your Information

We use your information to provide billing services, schedule appointments, confirm meetings, and respond to general inquiries. SMS/text messaging is used only for scheduling and appointment confirmations for new clients. Detailed billing communications are handled via secure channels such as email or Google Chat.

Sharing of Information

We do not share your personal information with third parties or affiliates for marketing purposes. Your information is only used to support your billing services or as required by law.

SMS/Text Consent

By providing your phone number and communicating with us via SMS/text, you consent to receive messages related to scheduling and appointment confirmations. SMS messages do not contain sensitive or protected health information (PHI).

Access to This Policy

This privacy policy is available at http://www.ivyinsightsllc.com/privacy and linked on relevant web forms. It is also accessible from the footer of our website.

SMS Terms and content

By opting into SMS communication from Ivy Insights Behavioral Health Billing via our website or other channels, you consent to receive SMS messages related to appointment scheduling, appointment reminders, and account notifications. Message frequency may vary.

Message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or visit our website at www.ivyinsightsllc.com.

Please review our full Privacy Policy, which includes these SMS Terms, at https://ivyinsightsllc.com/privacy-policy/.