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Access to quality behavioral health care is vital. One way to increase access is to increase capacity. Capacity can be increased by maximing and streamlining the revenue cycle. The revenue cycle begins with the onboarding process for new providers and each of the steps along the revenue cycle builds upon the next. If one step is not completed accurately this could result in rejected or denied claims and financial losses . One mechanism to increase capacity is the implementation and education on policies and procedures that capture the unique and often complicated expectations of multiple funding streams.
To achieve these goals Amy leverages 10 + years experience working in various roles in the behavioral health field. Her experiences includes 5 + years with a county funder at the ADAMH Board of Franklin County; with a provider as Director of Billing with Maryhaven and with a managed care company as the Manager of the Behavioral Health team for Caresource Ohio. This unique set of experiences allows Amy to fully understand the complete revenue cycle and the expectations of multiple funders.
Amy is able to leverage her expertise working with various funders to thoroughly review your revenue cycle and provide recommendations. Are you documenting your services accurately? Does your documentation support the code billed? Are you billing for everything you can?
During her time as Manager of the Behavioral Health team at Caresource, the largest and oldest managed care company in Ohio, Amy was responsible for creating and operationalizing the strategic plan for the Ohio Behavioral Health Team. This work consisted of a detailed survey of all key stakeholders, a mission statement creation session, SWOT analysis and strategic planning retreat. The behavioral health team was able to achieve 95% of the strategic goals created the first year and captured valuable metrics to report and utilize for future planning.
Amy has been responsible for managing the implementation of large scale projects across different organizations. While with the ADAMH Board of Franklin County, she led the project management for the implementation of the new performance management system utilized by Human Resources and a new payroll system utilized by the Finance team. She has managed implementation of an upgraded EHR system for Maryhaven one of the oldest and largest behavioral health facilities in Columbus, Ohio.
Amy has been fortunate to develop meaningful relationships with thought leaders at the local and state level of the behavioral health field. She is able to connect you to the appropriate contacts to further the awareness of behavioral health and quality access to care for all Ohioans.
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